Lost my key Fob and key. Called Tim and was treated very well at Parts Dept. Then made appt to have fob programed. Very friendly service. I will say that I believe that the cost was excessive, fobs and keys should not cost that much. Service charge was a standard charge at $60.00 and hour I believe. But to pay almost $400. was terrible.
Every step of the process was unprofessional. The service rep lied to me repeatedly to excuse his poor level of service. I feel like they bumbled their way through the process and expected me to pay to cover their incompetence. After a $1000 repair ended up costing about 5 times the original amount they never fixed the problem and gave it back with the original problem
I dropped my truck off at 7:30 AM and told your people to keep all day if necessary. I heard nothing all day and had to call at 5:00 to see if there were any problems. There were no problems except the repair would take another 1/2 to 3/4 hrs. Why I got pushed to the end of the line I do not know.
After telling the service department that my battery was bad, they charged me $71 to tell me I needed a new battery. Highly recommend Jenna Bailey though, she got my car in promptly and has great customer service.