Truck was brought in after service engine light came on. Appointment was for the following Monday morning I did not receive a call Monday as to what was happening. I called Tuesday afternoon to see what was happening and they said the tech working on my truck would call right back. Three hours later I still had not heard anything and called again. The truck sounds better however the fuel mileage is less that before they worked on it even though I had been pulling a trailer in the mountains before.
After being told by the service writer it was only going to take 2 hours to service my truck. I told her I would wait for it. After 2 hours my truck sat in the parking lot untouched. I confronted them about it because I had an appointment elsewhere and had to leave. They apologized for the inconvenience and didn't have an explanation they lied to me about the time it would take to service my vehicle. They had no intentions on working on my vehicle while I waited. This is not the first time I had unacceptable service at this dealership. I go there because there is no where else to take my vehicle in a 120 mile radius. The service manager did apologize, but doesn't excuse the fact the service is unacceptable and the attitudes of the service department is less than professional. As I have noticed with the sales people as I waited for my truck to be serviced.
Was told I had free maintenance on my car for 2 years or 30,0000 miles which ever came first. Went in recently for an oil change thinking it was my last covered oil change. Bought my car June 30 2015. No, I had to pay for it. Was told that you only get 4 oil changes covered in 2 years. I do not recall being told this nor does my husband who was there when we bought it. I also have a co worker that bought a brand new car from Whites a year and a have ago and SHE knew nothing about only receiving 4 oil changes in the 2 year period. It would have been nice if someone could have told me this. I was pretty disappointed.
Here at White's Mountain we understand that your time is valuable and aim to get you in and out as fast as possible while still proving top notch service. Thank you for your feedback Carolyn, and we hope to work with you again in the future.
On May 6th, White's Mountain offered a Multi-point inspection. Estimate time:10 hours to replace an exhaust filter, spark plugs, and thermostat sensor. The appointment a Friday and was given a loaner vehicle to drive. I did not get my car back till the following Friday 1 WEEK! then 4 days later my car would not start. The battery was dead. After I had it towed to White's Mountain Motors, I was charge $281 for a new battery! The cost was over $100 that other GM service centers in the region charge! When I asked why the battery problem had not been detected at the inspection, I was told there is no way to know if there was a problem with battery! ---------! Other Gm auto centers check my battery charge during routine oil changes! This is not the first time I have had issues with White's Mountain. Last maintenance was estimated apprx. $1000 and ended up being charged twice as much! White's Mountain Motors lack of integrity is inexcusable