Took my sons car for oil change with tire rotation and to ck to see if right side light was out called me back let me know several lights were out also windshield wipers were bad. Also Steve wasn’t there to give me a ride so Jana got me a ride 👍 let me know when it was done and sent Steve to get me. Also washed car they were great!
After waiting for an update for over 5 hours i had to call the dealer to see what the diagnosis was on my vehicle that i dropped off for an appointment at 8am. I was unsatisfied with the determination ( they said it was normal tire noise, after having the truck for five hours) so i asked someone else to look at it. I was told the service manager would look at it and contact me as soon as she ws finished. Mind you i had already called and left her a voice mail. Two and a half hours later i still hadn't heard from anyone so i went to pick up my truck to take it to a better shop. Upon arriving i asked to speak to the manager about my displeasure. I waited for over 15 minutes and never heard from her. I finally said screw it and grabbed my keys. They finally told me i need tires and an alignment after having the truck for eight hours with no work being done. Keep in mind i had an 1100 mile road trip the following day and i made it very clear that i needed the vehicle fixed by close of business. Being they had the vehicle all day and didn't perform any maintenance i wasn't able to take to else where to be repaired before closing hours. This dealership is very poorly supervised and lacks in communication from top to the bottom. I wouldn't ever recommend someone or go back to this dealership. And the sad part is, i bought the truck from them. Never again.
Other than a miss communication between departments and I had to wait for an oil change longer than expected the staff and service was outstanding. The quality of work exceeded my expectations... nice job!
I dropped my vehicle off, not expecting it to be done in a hurry as I was not needing it right away. I had to call the next day due to circumstances beyond my control and they were in working on it. They did not get to complete everything that needed to be done and that was ok. If I had left it until they were able to get everything done, it would of been done correctly. They finished some of the list of items to do and gave me an estimate of what needed to be done so I can bring it back to them to finish.