I took the truck in for a MAF problem, which was fixed. When I picked it up the emergency break was broken. The E Brake worked fine when I too the truck to White's. The technician claimed it was broken when they got it, but it worked when I set it in the White's parking lot. I believe it was broken at White's. I will not take any more vehicles to White's to be fixed, or purchase a vehicle from White's.
Our sales man Dakota was very helpful but very honest in that he was new to the business. We are from out of town and scheduled a trip to Casper to pick up our brand new Traverse. Dakota explained everything he could. But asked that we call back later to set up the things he wasn’t certain on the specifics. I was very disappointed that no one could take time out of what they were doing when we were there as scheduled to pick up a brand new car. It felt as if we were a hassle rather than appreciated customers on a huge purchase.
The service of my vehicle was fine. However, I have a paint peeling problem around the rear windows of my crew cab Silverado. Even though the warranty has expired the paint problem is due to a factory defect. The body shop manager stated that he has seen this anomaly with other "white" vehicles, in the same vicinity of my vehicle, before. I believe that GM should stand behind their vehicles and issue a recall for this issue. My pickup only has 27,500 miles on it and the paint is peeling already. It is not due to a "rock chip" or other excuse, as bubbles are clearly present under where the paint is peeling. I know the dealership has no recourse but to follow the rules which I agree with. The problem lies in corporate hands.
Everyone was very friendly. The work was finished when promised. Haven���t had any issues with my vehicle since getting it fixed. I never have had a bad experience at Whites. Thank you for being so customer friendly.