You have lost a long time, loyal customer. The sales manager, Gabe, offered $8,000 less for my 2015 Tahoe than what I had researched. "The magnetic ride suspension is out and needs to be repaired at a cost of $3800+". My trade numbers were reflective of Kelly Blue Book and NADA for trade in value. I was told that the dealership pays the same amount for repair as I would. I have bought the higher scale vehicles in hopes of receiving a fair trade value. The salesman, Spencer Mahoney, was fair and cordial. The new car was a pre-order with a nonrefundable deposit. Never again. It is hard to walk away from $1,000. In summary, I felt like I was had. Feel free to publish my remarks. I believe they are fair, unlike the treatment I received.
I���m not very happy with with my experience the last 2 times I took my vehicle in for service. The first time I was called and said the vehicles was ready and when I got there it was not finished. The last time I called to make an appointment I got disconnected the first time then called back on to get a voice mail. I left a message and never got a return call so then I went in and made an appointment. So after taking truck in for service I received a text saying truck was ready I get up there and it���s sitting out from unwashed. It just seems to me like the service is getting poorer each time I go
I told them that the mechanism on the seatbelt latch was not working properly when I made the appointment. I definitely it in more detail when I brought it in. It was pretty obvious the part would need to be ordered and installed. I was wrong to assume that would be done for the appointment. Instead I brought it in at 0800 and heard back at 1400 that the part needed ordered and that it would be in the next day. I could either leave my vehicle or bring it in the next day. I picked it up and requested to be called when the part arrived, I would bring it right in. I���m still waiting for that call days later. Glad I didn���t leave my vehicle