Justin in the service department was great! I'm thankful to him for recommending to replace my air filter and cabin air filter. I didn't have an appointment that day but Justin got me right in! Very grateful to him for that! Please keep him forever!
The technicians are very good. my only complaint is with the service writer. He sends a text (which I am convinced is an automatic) that if I have questions I can respond to this message. I did have questions, and responded with them. He sent another about another problem, and I had a question and again got no response until I drove in and asked in person. I feel that response would have just been a common courtesy,.
During a recent visit. Had my tail light bulb changed. I felt the cost was outrageous for this, and let my opinion know. The dealership was very gracious and made it right. I was frustrated by myself in not asking first about the cost. I too run a business so do understand that every service has a cost, yet even in mine if the cost outweighs the service i will let the client know, or find another way to reduce the cost to a palatable price. Many time we do the service for free, just charge the cost of materials. Anyhow, great job Whites.